Shipping Information

PACKING

All orders will be packed to SupplementStream.com specifications regarding tape, filler, and box size/quantity. Orders will be packed in unmarked boxes.

RETURNS POLICY

If you desire to return a product please contact SupplementStream.com with the following information:

  • Invoice number
  • Product description, item # and quantity
  • Dates of purchase ( all returns must be must be within 60 days of purchase)
  • Reason for return (damage, incorrect, customer error end user, etc.)

SupplementStream.com receives the above four items it will issue an RA#. Such RA# will be provided within 36 hours. It is required that the end-user marks the outside of returned boxes with the RA#;

Packages without RA#'s clearly marked on packages will be refused.

All returns must be mailed within 10 days from when customer receives RA#.

Customers are responsible for shipping charges on products being returned due to customer error or end-user dissatisfaction.

In the event of missing products, SupplementStream.com must be contacted within 24 hours.

No COD returns will be accepted.

A 10% restocking fee will be applied to all end user returns.

Returned merchandise must not be marked in any manner and must be in a resalable condition.

Closeout and Discontinued items may not be returned.

No Cash refunds given on returns.

Please address all returned packages to the nearest location:

 

DAMAGES

SupplementStream.com is not responsible for damages due to elements out of its control, such as melted bars (see Cold Packs). We will not ship drinks in glass containers. Customers must contact SupplementStream.com regarding damages within 24 hours of delivery.

COLD PACKS

Cold Packs are available upon request to prevent products from melting. SupplementStream.com will not accept returns on melted products. A $9.00 fee will be added to all orders requesting cold packs.

OUT-OF-STOCK PRODUCT POLICY

Inventory availability is not guaranteed. Customer will be notified via e-mail regarding out-of-stock products. Split shipments are available upon customer approval in the event the order cannot be shipped complete from one warehouse.

DISCLAIMER

Terms and conditions of this agreement are subject to change without notice.

PLEASE NOTE: Product image(s) available online are representative of the product offered but may not have the exact attributes. Please read product description for the specific attributes of the product.

ORDER PROCESSING

Return and Out-Of-Stock Policy on invoice. SupplementStream.com is unable to make any alterations to orders after they have been submitted.

ORDER CANCELLATION

Order cancellation requests must be emailed to SupplementStream.com within 30 minutes of the submission of the original PO. SupplementStream.com cannot guarantee any cancellations received after 30 minutes of the submission of the original PO.

SHIPPING POLICIES

All domestic residential orders will be shipped UPS ground**. Any address changes, cancellations or delivery interceptions to processed orders will incur a $10.00 charge. All orders returned to SupplementStream.com due to an incorrect address or order cancellation will be subject to a $10.00 charge and a 10% restocking fee.